Privacy Policy

1. Who We Are

SULTANLULU GAMING ("we", "us", "our") is operated by PT Sultanlulu Gaming Indonesia, a company based in Jakarta, Indonesia. This policy applies to our Android app, our website at bettingtop10.co.za and any related support channels. We act as the data controller for the personal information described here.

2. Information We Collect

Information you give us

• Your nickname and avatar, if you choose to set them in the app.
• Your email address and the content of your message when you contact us.
• Any other information you decide to share with our support team.

Information collected automatically

• Device information such as model, operating system version, language and screen size.
• App information such as version, install source, crash reports and performance data.
• Gameplay and usage events, for example which games you open and how long a session lasts.
• Your IP address and an approximate location derived from it.
• Advertising ID and similar identifiers provided by your device, subject to your device settings.

Information from other sources

If you install the app through Google Play, Google shares limited information with us, such as install and update statistics. We do not receive your Google account password or payment card details.

3. How We Use Information

• To run the app, load games and keep your progress working.
• To improve game quality, fix bugs and measure performance.
• To detect cheating, abuse and fraud so matches stay fair.
• To answer your questions and provide player support.
• To send important service messages such as policy changes and security notices.
• To meet legal obligations and protect our rights.

Where the law requires your consent, we ask for it before collecting the relevant information, and you can withdraw it at any time.

4. How We Share Information

We do not sell your personal information. We share it only in the following cases.

• Service providers. Companies that host our servers, provide analytics and crash reporting, or help us deliver support. They may only use the data to work for us.
• Advertising and measurement partners. If a game shows ads, partners may receive device identifiers and usage data to serve and measure them.
• Legal reasons. When a valid legal request requires it, or when we need to protect the safety of players and the public.
• Business changes. If we merge with or are acquired by another company, your information may transfer as part of that deal. We will tell you before it becomes subject to a different policy.

5. Data Retention

We keep personal information only as long as needed for the purposes above. Support emails are kept for up to 24 months. Usage and crash data are kept in identifiable form for up to 14 months and are then deleted or anonymized. We may keep some records longer when the law requires it.

6. Security

We use encryption in transit, access controls and regular reviews to protect your information. No system is completely secure, so we cannot guarantee absolute security. If a breach affects your data, we will notify you and the relevant authorities as required by law.

7. Your Rights and Choices

Depending on where you live, including under Indonesia's Personal Data Protection Law, you may have the right to:

• Access the personal information we hold about you.
• Correct information that is inaccurate or incomplete.
• Delete your information, or restrict how we use it.
• Withdraw consent you gave earlier.
• Object to certain processing, such as personalized advertising.
• Receive a copy of your data in a portable format.

To use any of these rights, email [email protected]. We may need to verify your identity first, and we will reply within 14 days. You can also reset your advertising ID or turn off personalized ads in your Android settings.

8. Deleting Your Data

You can ask us to delete the data linked to you at any time. Send an email to [email protected] with the subject "Data deletion request" and the nickname you use in the app. We will confirm your request and complete the deletion within 30 days. Some information may remain in backups for a short period or where the law requires us to keep it.

9. Children's Privacy

Our app is not directed at children under 13, and we do not knowingly collect personal information from them. Users between 13 and 18 should use the app with the awareness of a parent or guardian. If you believe a child has given us personal information, contact us and we will delete it promptly.

10. International Transfers

Our service providers may process data on servers outside Indonesia. When we transfer personal information across borders, we take steps to make sure it receives a level of protection that is comparable to Indonesian law.

11. Changes to This Policy

We may update this policy from time to time. When we make an important change, we will update the effective date at the top and, where appropriate, tell you inside the app or by email. Please review this page regularly.

12. Contact Us

If you have questions about this policy or about how we handle your data, contact us.

PT Sultanlulu Gaming Indonesia
District 8 SCBD, Jalan Senopati Dalam Lot 28 No. 8B
RT 5/RW 3, Senayan, Kebayoran Baru, South Jakarta 12190, Indonesia
Email: [email protected]
Phone: +62 21 5000 1234